Privacy Policy
Last Updated: December 17th, 2025
PrimeTime Inflatables (“we,” “us,” or “our”) operates the PrimeTime Inflatables website and related services (collectively, the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services. By using our Site, you consent to the practices described in this policy.
1. Information We Collect
We collect information from you in the following ways:
Personal Information You Provide
When you book rentals, request a quote, or contact us, we may collect:
- Name
- Email address
- Phone number
- Billing and payment information
- Event address and event details
- Any other information you voluntarily provide through forms or communications
Payment Information
Payments are processed through a third-party payment processing provider. While we may retain limited payment information (such as a card on file for future charges, deposits, or incidentals), we do not store full credit card numbers on our own servers. Payment data is handled and secured by our payment processor in accordance with their security standards.
Automatically Collected Information
When you visit our Site, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the Site
- Referring URLs
This information helps us understand how visitors use our Site and improve our services.
2. How We Use Your Information
We use the information we collect to:
- Process bookings and payments
- Communicate with you about reservations, services, or inquiries
- Provide customer support
- Improve our website, services, and user experience
- Send transactional messages and, if applicable, promotional communications
- Detect and prevent fraud or misuse of our services
- Comply with legal and regulatory obligations
3. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to operate and improve our Site. These include:
- Google Analytics to analyze website traffic and usage patterns
- Facebook/Meta Pixel to measure advertising effectiveness and deliver relevant ads
- Google Ads tracking to evaluate marketing performance
These tools may collect information about your activity across our Site and other websites. You can control cookies through your browser settings, though disabling cookies may affect Site functionality.
4. Third-Party Services
We use third-party service providers to operate our business, including:
- InflatableOffice for online booking and rental management
- Payment processing providers
- Website analytics and advertising platforms
These third parties may have access to your information only as necessary to perform services on our behalf and are obligated to protect your data in accordance with their own privacy policies.
5. Sharing of Information
We do not sell your personal information. We may share information:
- With service providers who assist in operating our business
- To comply with legal obligations or respond to lawful requests
- To protect the rights, property, or safety of PrimeTime Inflatables, our customers, or others
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Children’s Privacy
Our Site and services are intended for adults and parents booking rentals. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
8. Your Choices and Rights
Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or request deletion of your data. To make such a request, please contact us using the information below.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
PrimeTime Inflatables
Grand Rapids, Michigan
Email: austin@primetimeinflatables.com